The tourism sector in Quintana Roo is facing a 25% staffing shortage, forcing companies to recruit workers from other states due to a lack of sufficient local talent.
According to María Eugenia Moreno, vice president of Skål Mexico, this problem primarily impacts key positions, especially middle and upper management within the restaurant sector.
Faced with this situation, companies have turned to states like San Luis Potosí and Chiapas to fill vacancies, highlighting the operational pressure in destinations such as Playa del Carmen and Puerto Aventuras.
Furthermore, high employee turnover exacerbates the labor crisis, as salary competition among companies leads to frequent job changes. “There is a lot of turnover, and there’s always someone willing to pay more,” Moreno noted.
Given this scenario, the sector recognizes the need to strengthen training, foster employee commitment, and innovate in operational models to maintain the region’s tourism competitiveness.
In parallel, Skål Mexico is promoting initiatives to foster female leadership in the tourism industry, with the goal of increasing women’s participation in management positions. As part of these efforts, the “Successful Women” agreement was signed, an alliance between six tourism and business organizations that seeks to strengthen women’s empowerment and the sustainable development of the sector.
The initiative includes the creation of a collaborative network, as well as the holding of forums, workshops, and regular meetings with a gender perspective.
As reported by REPORTUR.mx in March, Claudio Cortés Méndez, commissioner in Tulum for the Revolutionary Confederation of Workers and Peasants (CROC), pointed out that Tulum, despite having rebounded to 80% occupancy, still faces difficulties and that, coupled with the conflict in Iran, there has already been a 10% cancellation rate for reservations in the Riviera Maya, which directly affects workers.
Source: reportur
